Medical Evacuation and Repatriation
It can be a distressing experience when a loved one is injured while overseas.
At Medivac, we understand the urgency of the situation and have the experience and expertise to transport patients with medical conditions in the safest, most efficient, and timely manner via commercial flight or via an Air Ambulance. Our goal is to bring your critically ill family members back home or transfer them to an appropriate hospital that can provide the necessary care, no matter where they are.
Ambulance To & From Malaysia
We provide reliable and timely ambulance services, available around-the-clock, both inside and outside of Singapore. Our fleet is capable of rapid mobilization, ensuring that we can handle emergency responses and long-distance patient transfers, including to West Malaysia, within an hour.
Our Services Include:
- Basic Life Support (BLS) Ambulances for stable patients
- Advanced Life Support (ALS) ICU Ambulances for critical care needs
- Doctors and ICU Nurses with extensive training on every team
- Complete Resuscitation Equipment & Medications to maintain patient safety during transfers
To ensure maximum efficiency and safety, we provide two drivers for each trip and maintain continuous communication with our Singapore base for real-time updates and support.
We offer air, sea, and road routes for emergency evacuations based on the patient’s injury and location, ensuring that our solutions are both cost-effective and executed to the highest quality standards.
When you engage Medivac, you can rest assured knowing our medical coordinator will assist you with:
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Bed-to-bed transfer from ground to air, or land ambulance to your preferred destination
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Providing fit-to-fly assessments and second medical opinions
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Arrangements for air ambulance or commercial airlines
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Assembling the appropriate medical team and equipment based on the patient’s condition
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Liaising with health and immigration authorities
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Arranging ground ambulance services and hospital admissions
- Johor
- Kedah
- Kelantan
- Kuala Lumpur
- Melaca
- Pahang
- Perak
- Selangor
At Medivac, we ensure that patients receive the same level of care as they would in a hospital. We are fully equipped to provide a range of medical services, and we make arrangements for our land and air ambulances (private jet and commercial airline) to be outfitted with the following:
- Stretcher on board commercial aircraft
- Oxygen
- Portable life support ventilators
- Patient monitors with defibrillator and pacing functions
- Infusion pumps and medications
- Resuscitation equipments
Medivac has a proven track record of completing medically complicated transfers. Some of the medical evacuations we’ve handled include:
- Extra- corporal membrane oxygenation (ECMO)
- Intra-aortic Ballon Pump (IABP)
- Neonatal & Pediatric patients
- Medical and Trauma patients on mechanical ventilators
Ambulance Services
Medical Event Coverage
Industrial Paramedicine
Frequently Asked Questions
Q1) Can my travel insurance cover ambulance fees for medical evacuation and repatriation?
Yes, most travel insurance plans cover medical evacuation and repatriation, which includes the use of ground ambulances to transport the patient back to their home country for treatment.
However, different insurance providers offer varying types of coverage, so it is recommended to check with your insurance provider for specific details.
Q2) The patient is in ICU on a ventilator. Can we arrange for an ambulance to transport the patient back?
Patients who are critically ill are strongly recommended to have their condition stabilized prior to evacuation. However, in instances where a hospital lacks adequate facilities or specialized staff, evacuation may be necessary to ensure the patient receives appropriate treatment.
Our medical team is trained in intensive care, and we are equipped with portable life support ventilators and necessary medications on both air and land ambulances to facilitate the safe transport of patients.
Q3) What are the documents required to be submitted for medical evacuation and repatriation?
Medical Specialist Team Arrangement Requirements
To facilitate the arrangement of a medical specialist team, we will require the following documents:
- A copy of the patient’s passport
- A copy of the passport of the person accompanying the patient (for both land and air transport)
- The insurance policy plan (if applicable)
- A brief memo from the attending doctor outlining the patient’s condition
- The patient’s current location or hospital details
If the patient is seeking treatment in Singapore, the Ministry of Health (Singapore) requires the following:
- An email or written confirmation from the receiving hospital in Singapore indicating their acceptance of the patient
Q4) What is the luggage allowance for air or land ambulance?
At Medivac, we recommend that the Next of Kin carry only one piece of hand luggage. This is to ensure that, in the event of an emergency, the medical team can prioritize the swift transfer of the patient to the hospital, without any delays caused by unloading luggage from the conveyance belt.
For land ambulances, space is typically limited and is reserved for medical equipment and devices essential for patient care.
Therefore, it is advisable to limit the luggage to one piece of hand luggage, with any additional baggage being entrusted to other family members for safekeeping.
Q5) What is the timeline of a Medical Evacuation and Repatriation?
Once all required documentation has been submitted, the Emergency Physician will carefully assess the provided information and initiate the necessary preparations for the evacuation process.
In the case of land ambulance evacuations, we can efficiently facilitate the patient transfer on the same day, ensuring timely care.
For air evacuations, arrangements can be made to execute the transfer within a 24-hour window for private jets, while transfers via commercial airlines may extend up to 14 days, depending on availability and scheduling.
Q6) Does your Medical Evacuation and Repatriation service only bring patients back to Singapore?
Medivac medical evacuation and repatriation services are not limited to Singapore.
We can transport patients from other countries, facilitating their journey home or to the next medical destination. Throughout your flight, you will be closely monitored by experienced medical escorts who will work around the clock to ensure your condition remains stable and to prevent any deterioration.