Medivac
Frequently Asked Questions
1. How do I request an ambulance service?
You can request an ambulance service by calling our hotline or submitting an online booking form on our website. Our team will assess your needs and dispatch the appropriate ambulance team.
2. What areas do you cover?
We provide private ambulance services across Singapore and offer medical repatriation services internationally. Our fleet is equipped to respond promptly to emergencies or scheduled transport requests across various locations.
3. How long does it take for the ambulance to arrive?
Our average response time is 30-45 minutes, depending on the location and the nature of the call. We strive to ensure timely care, especially for critical cases.
4. Are your ambulances equipped with medical equipment?
Yes, all our ambulances are fully equipped with advanced medical equipment, including defibrillators, oxygen tanks, and other life-saving tools to provide immediate care during transport.
5. Do I need a doctor’s referral to book an ambulance?
For emergency transport, no referral is required. However, for non-emergency or scheduled transport services, we may require medical documentation from your healthcare provider.
6. Is your ambulance service covered by insurance?
We recommend checking with your insurance provider to confirm coverage for private ambulance services. Some insurance policies may cover ambulance transport costs. If needed, we can assist with providing necessary documentation for insurance claims.
7. What should I do in case of an emergency?
In case of an emergency, call our hotline immediately, and our team will provide assistance. For non-urgent requests, you can submit an online booking or contact us during office hours.