Medivac
Billing & Charges
Financial Counselling
When you make your initial call for service, our ambulance dispatcher will inform you of the base fees and the estimated waiting time. Please note that the base fee covers only the patient assessment conducted by our ambulance crew and does not include any treatments and/or investigations. Therefore, the base fee is not the final bill.
Our operators are not able to assess a patient’s condition over the phone. For instance, a caller reporting breathlessness may not realize that the patient has an underlying heart condition. In such cases, our ambulance crew will need to perform further investigations at the scene, which may incur additional costs.
On-site investigations play a crucial role in safeguarding patient safety. If any abnormalities are found— even if the patient is asymptomatic —the ambulance crew can standby the hospital. This ensures that patients are given priority treatment upon arrival at the emergency department. In critical situations where findings are life-threatening, we are committed to transporting the patient only to the nearest restructured hospital, equipped to provide the necessary care. Your safety is our top priority.
To provide transparency, you are entitled to financial counseling. After the medical team has assessed the patient’s condition, you will be given an accurate estimate of the ambulance or medical bills. The crew will also explain any treatment costs incurred during the journey to the hospital or while providing care at home.
Insurance Claims
We understand that navigating your ambulance or medical bills and the payment process should not be a source of stress for you or your loved ones.
If you have insurance coverage, most plans include provisions for ambulance fees and treatment costs incurred during transportation to the hospital. To determine the exact amount you can claim for ambulance transportation or home care services, we encourage you to consult your insurance provider for clarification.
Ambulance Fees
GENERAL AMBULANCE FEES [ For transportation within Singapore ]
| Item | Office Hours | After Office Hours |
| One-Way Emergency Ambulance Transportation
Assessment and/or transportation to the Emergency Department or Urgent Care Centre within Singapore. |
S$ 200 | S$ 350 |
| One-Way Medical Transport Service
For non-emergency cases. |
S$ 100 | S$ 150 |
| Two-Way Medical Transport Service
For non-emergency cases. |
S$ 180 | S$ 280 |
| IMH Cases (Non-Violent)
Transportation for patients requiring mental health care without the need for restraints. |
S$ 350 | S$ 450 |
| IMH Cases (Violent, Including Use of Physical Restraints)
Specialized transport services for violent patients requiring physical restraint. |
S$ 500 | S$ 600 |
| IMH Cases (Violent, Including Use of Chemical Restraint/Sedation)
Transport for violent patients requiring chemical restraint or sedation. |
S$ 1000 | S$ 1100 |
| Tarmac Transportation
Transportation to and from Seletar Airport or Changi Airport. |
S$ 600 | S$ 700 |
| ADD ON CHARGES / INVESTIGATIONS | ||
| Doctor Escort
Provision of a medical escort during transport. |
S$ 450 per hour | |
| Doctor (Emergency Medicine Specialist) Escort
Escort provided by an Emergency Medicine Specialist for mechanically ventilated patients or patients requiring BIPAP in ambulance |
S$ 550 per hour | |
| Provision of Oxygen
Supply of oxygen for patients requiring respiratory support. |
S$ 80 per hour block | |
| CPAP Mask
Continuous Positive Airway Pressure (CPAP) mask for respiratory assistance. |
S$ 550 per patient | |
| Bariatric Patients
Patients weighing 80 kg or more |
S$ 50 | |
| Staircase Surcharge
For transporting a patient up or down stairs in the absence of an elevator |
S$ 20 S$ 25 per HDB Level or per 16 steps |
|
| 12 Lead ECG
Electrocardiogram (ECG) for heart monitoring and diagnostic purposes. |
S$ 40 per patient | |
| Invasive Procedures
● Advanced Airways ● Intravenous (IV) Access ● Oral Suctioning |
S$ 50 per procedure | |
| IV Medications or Penthrox
Administration of intravenous medications or Penthrox for pain management. |
S$ 90 per patient | |
| Waiting Time
Per 30 mins block after 30 mins |
S$ 60 for every 0.5 hours | |
| Pacing/Defibrillation Pads
Use of pacing or defibrillation pads for cardiac emergencies. |
S$ 180 per patient | |
| Resuscitation Attempts
Including the use of defibrillator pads, mechanical CPR, and/or ETCO2 monitoring. |
S$ 650 per patient | |
| Provision of Mechanical Ventilator on board Ambulance
● Invasive Ventilation ● Non-Invasive Ventilation (e.g CPAP , BiPAP , HFNC) |
S$ 480 per hour block | |
| Provision of Syringe Pump and Infusion Pump
For the administration of medications and fluids. |
S$ 180 per hour block | |
| Medical Escort Services
Provision of a medical escort during transport. Minimum 3 hours |
S$ 40 per hour (Office hours)
S$ 60 per hour (After Office Hours) |
|
Office hours : 0900 – 1800 hrs ( Monday – Friday excludes public holidays )
LAND / AIR AMBULANCE FEES [ Outside Singapore Territory]
Medivac Emergency Ambulance Service is licensed with Ministry of Health (Singapore) to provide
|
||
| Item | Charges ( S$ ) | |
| Commercial Airlines
Flying with a medical team on commercial airlines is a cost-effective approach but requires lead time of 48 hours to 14 days. |
Click Here to enquire | |
| Private Air Ambulance
During emergencies, a medical team flies via private jet. The typical lead time to reach the patient is 24 to 48 hours. |
Click Here to enquire | |
| Land Ambulance
For cross-border ambulance services between Singapore and Malaysia |
Click Here to enquire | |
| ADD ON CHARGES / INVESTIGATIONS | ||
| Doctor Escort
Provision of a medical escort during transport. |
S$ 550 per hour | |
| Doctor (Emergency Medicine Specialist) Escort
Escort provided by an Emergency Medicine Specialist for mechanically ventilated patients or patients requiring BIPAP ventilation onboard ambulance |
S$ 650 per hour | |
| Provision of Oxygen
Supply of oxygen for patients requiring respiratory support. |
S$ 150 per hour block | |
| CPAP Mask
Continuous Positive Airway Pressure (CPAP) mask for respiratory assistance. |
S$ 550 per patient | |
| EtCO2 or Invasive lines monitoring
Monitoring of intubated critically ill patients |
S$ 1,300 per hour | |
| Invasive Procedures
● Advanced Airways ● Intravenous (IV) Access ● Oral Suctioning |
S$ 50 per procedure | |
| IV Medications or Penthrox
Administration of intravenous medications or Penthrox for pain management. |
S$ 180 per patient | |
| Waiting Time
Per 30 mins block after 30 mins |
S$ 180 for every hours | |
| Pacing/Defibrillation Pads
Use of pacing or defibrillation pads for cardiac emergencies. |
S$ 180 per patient | |
| Resuscitation Attempts
Including the use of defibrillator pads, mechanical CPR, and/or ETCO2 monitoring. |
S$ 950 per patient | |
| Provision of Mechanical Ventilator on board Ambulance
● Invasive Ventilation ● Non-Invasive Ventilation (e.g CPAP , BiPAP , HFNC) |
S$ 480 per hour block | |
| Provision of Syringe Pump and Infusion Pump
For the administration of medications and fluids. |
S$ 180 per hour block | |
| Flight Paramedic / Nurse stayover due to Emergency situation | S$ 1,300 per day | |
Mode of Payment
- PayNow
UEN:202320939D - Bank Transfer
DBS Bank : 072-114621-5
Swift Code: DBSSSGSG
If your employer or insurance company is handling the payment for ambulance transportation or medical treatment fees via a direct billing arrangement with Medivac Emergency Ambulance Service, please provide the following:
Letter of Guarantee
This letter, issued by the company or insurance provider, must include your NRIC or passport number.
You can download the Letter of Guarantee Template here.
Important Note:
We cannot accept a Letter of Guarantee from any company that does not have prior credit arrangements with us.